订购省常见问答

1. What is Subscribe to Save?
2. What is the advantage of Subscribe to Save?
3. How will I know about my upcoming Subscribe to Save order?
4. Can I edit, cancel, or change the frequency of my Subscribe to Save order?
5. Who do I contact if I experience issues placing or managing my Subscribe to Save order(s)?
6. Is Subscribe to Save available on all products?
7. Will I be charged for shipping on my Subscribe to Save order?
8. What forms of payment can be used for my Subscribe to Save order?
9. Can I change my method of payment for my Subscribe to Save order?
10. Can I edit the shipping address for an upcoming Subscribe to Save order?
11. 我发现我的账户出现了一些变动，请问订购方案最近有哪些更新？
12. 我该如何将多个商品合并为同一笔订单？
13. 为什么系统会自动保存我的支付方式和地址信息？

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1. 什么是“订购省”？
Subscribe to Save is a service that allows you to receive select Clé de Peau Beauté products automatically at your preferred delivery frequency. When you enroll, you'll receive 10% off and free standard shipping on every order.

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2. What is the advantage of Subscribe to Save?
With Subscribe to Save, you'll never be without your favorite Clé de Peau Beauté products. Plus, you'll enjoy 10% off and free standard shipping on every recurring order.

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3. 我如何获知下一次“订购省”订单？
You will receive an email reminder confirming your upcoming Subscribe to Save order. From this email, you can update your delivery frequency or cancel your upcoming order if needed.

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4. Can I edit, cancel, or change the frequency of my Subscribe to Save order?
Yes. You can manage your Subscribe to Save order at any time by signing into your account and visiting the Subscribe to Save tab in My Account. You can cancel or edit the quantity and delivery frequency up to 24 hours before your next scheduled order. Your next shipment date will also be displayed there.

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5. 如果我在创建或管理“订购省”订单时遇到问题，应联系谁？
You can manage your Subscribe to Save orders by logging into My Account and selecting the Subscribe to Save tab. You may also contact the Clé de Peau Beauté Customer Care team at customercare@cledepeaubeaute.com for assistance.

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6. “订购省”是否适用于全部产品？
Subscribe to Save is available on select products only. You can check a product's detail page to see if Subscribe to Save is offered.

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7. “订购省”订单是否需要支付运费？
No. All Subscribe to Save orders include complimentary standard shipping.

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8. “订购省”订单支持哪些支付方式？
您可以使用任何有效的信用卡付款。请注意，补货订单不支持使用Flex（HSA/FSA）、PayPal、ApplePay或Afterpay付款。如果您想下补货订单，请提交有效的信用卡。

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9. Can I change my method of payment for my Subscribe to Save order?
Yes. You can update your payment method for an upcoming Subscribe to Save order by signing into My Account. You may add or remove valid credit card information at any time.

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10. 我能否修改下一次“订购省”订单的配送地址？
Subscribe to Save orders are shipped to your default billing and shipping addresses. You can update this information at any time by logging into My Account.

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11. 我发现我的账户出现了一些变动，请问订购方案最近有哪些更新？
我们对订购流程进行了改进，让管理变得更加简单直观。您的配送安排和权益没有变化，这次更新只是让您在使用和管理订购时更加便捷。

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12. 我该如何将多个商品合并为同一笔订单？
下单日期、收货地址、账单地址和支付方式相同的“订购省”商品会合并为一个订单发货。如果您有多个“订购省”商品，并希望将它们合并发货，只需进入“我的账户”中的“订购省”页面，把下一次的下单日期设为一致。如果订单没有合并，请检查是否使用了相同的收货地址、账单地址以及支付方式。

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13. 为什么系统会自动保存我的支付方式和地址信息？
为了确保后续配送顺利进行不中断，订购服务需要您保存支付方式和收货地址。基于这一原因，您在结账时填写的卡片信息和地址会被安全保存，并仅用于后续已安排的配送。您可以随时前往“我的账户”修改或管理这些资料。